Changed your mind? 

We understand that sometimes things change.

Unused and unopened products may be returned within 30 days of delivery for a refund, provided they are returned in their original condition and packaging.

To arrange a return, email hello@blahst.com.au with your order number before sending the product back. Our team will provide return instructions and the applicable return address.

A $20 return handling fee applies to change-of-mind returns and exchanges. Return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, we will process the approved refund to the original payment method.

The $20 return handling fee does not apply to faulty, damaged or incorrectly supplied product

Change-of-Mind Return Conditions

To be eligible for a change-of-mind return, the product must be:

• Unused and unopened
  
• In its original packaging
  
• In a condition suitable for resale
  
• Returned within 30 days of delivery
  
• Accompanied by valid proof of purchase
  

Products that have been installed, assembled, used or damaged after delivery may not be accepted as a change-of-mind return.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty or is not the product you ordered, please contact us at hello@blahst.com.au with your order number and photos or video showing the issue.

Our team will assess the issue and work with you to provide an appropriate solution.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the issue. The $20 return handling fee does not apply to these claims.

Please contact us before returning the product so we can provide the correct return instructions.

Warranty Claims

BLAHST products are supported by product-specific warranty coverage.

For warranty periods, intended-use categories, exclusions and information on making a claim, please view our Warranty Policy.

Refund Processing

Once an approved return has been received and inspected, the refund will be issued to the original payment method.

Please allow several business days for the refund to appear, depending on your bank or payment provider.

Australian Consumer Law

Our change-of-mind policy is in addition to your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.